Privacy Policy

When you are using this website, we collect some data from you, in the form of cookies and we collect personal data if you make a booking.

  1. We currently collect and process Personal identifiers, contacts and characteristics (for example, name and contact details).

  2. Third parties such as payment processors will collect further information from you.

  3. In addition, third parties like google and facebook may be collecting tracking information such as your IP address etc

  4. The information we directly collect is given to us by you when you make a booking through this site.

  5. We use the information you have given us to provide you with the best possible service whilst you are on our premises.

  6. We do not directly share this information with anyone, unless asked to do so by a legal body such as HM Customs or The Police.

  7. The information that you give to a third party (such as a payment provider) will be used by them in accordance with their own Privacy Policy.

  8. The information you give to us through this website is stored securely in the cloud by a third party provider (in this instance Wix).

  9. Whilst we take every precaution we are able to, we cannot be held liable for any breaches that our third party provider may encounter.

  10. You have the right to ask us to see the information we hold about you.

  11. You have the right to ask us to delete the information that we hold about you (which we will do except in circumstances where we are required by business law in the UK to keep that information for up to 5 years).

  12. You have the right to ask us to rectify the information we hold about you if you believe it to be inaccurate.

  13. Please email us at welcome@theoakrooms.com if you wish to exercise any of these rights

  14. If you wish to lodge a complaint with us about the use of your personal data, you may do so via email to: welcome@theoakrooms.co.uk

  15. You may also submit a complaint to the ICO if you are unhappy with how we have used your data.The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Helpline number: 0303 123 1113   ICO website: https://www.ico.org.uk